I went in to Mazda of El Cajon excited and ready to make my very first car purchase. I had found a car that I really wanted listed online for $21,500. As it turned out, this price was a complete and total lie. After driving the car and ready to put pen to paper, I soon found out that the actual price of the car was thousands of dollars more than the advertised price as a consequence of mandatory and completely unnecessary add-ons and packages that were non-negotiable (all of which I would have had to pay taxes on, mind you). The price of the car taxes in, went from $23,500-$24,000 to almost $30,000 as a result the these "mandatory" add-ons (which after reading other reviews, I question if these add-ons, like ceramic coating, were actually even pre-installed, which would be outright illegal practice). The original seller (Jose) was kind and accommodating, the sales manager (Dwayne), however was an absolute nightmare. Dwayne utilized pressure and guilt tactics to get me to pre-maturely sign a predatory financing plan. When I asked for an itemized bill to see exactly what they were trying to get me to pay for, my request was ignored. As I negotiated the price alongside my father, the sales manager (Dwayne) then threw the fact that he had lowered the price of the car by taking away some (not all) of these "mandatory" add-ons in my face and said (paraphrasing)"...you've been making us run around to get all these discounts just to not make a deal?". After making clear that I was ready to walk away from what was turning into a horrible experience with predatory overtones, Dwayne then said (paraphrasing)"... I don't want you to leave, because people that leave don't come back, look at the car think about it and let's make a deal." These outright lies and blatant manipulation tactics are disgusting. I am glad that I had the sense to walk away, and would urge ANYONE who is considering buying a car from here to reconsider, this dealership preys on good people trying to have an honest and well-meaning experience based in good faith.

Excellent seamless service, thank you Julian. Same day appointment, accommodating waiting area. I have never been disappointed when servicing any of my vehicles here. I recommend Team Mazda of El Cajon.

Team Mazda at El Cajon is definitely 5 stars. Over ten years, I’ve always had excellent service at their service department. All service personnel have not only been professional, but friendly and have gone the extra mile.

Prices are advertise really low on used cars then they add a bunch of accessories that you don’t need and try to sell you a car with all of them like paying protection alarms break systems and another junk if you are considering buying a used car from them just at $5000 on top of the advertise price and that will be the actual sales price

Very friendly and helpful.took care of me quickly and sent me home with a smile.

Courteous employees, prompt service, nice waiting room accommodations. I highly recommend Team Mazda of El Cajon!

Great service , got the job done on time , our service writer was number 1 , he is -_a keeper , will make a appt with him next time

Very friendly. Looked through service history to tailor service recommendations to me personally. Explained everything clearly and concisely.

Went in for a test drive and stayed/purchased a new vehicle. Joe in sales was Excellent , not pushy, very understanding and personable.

Not accredited with the BBB which is far from surprising. Even though they claim their accessories are optional they will try to slide the cost in and call it something else. They informed me they don't take a trade in or a down payment UNLESS you use their financing. I only found them because they are on my banks website for car buying. So for them to try anyway they could to use their own finance company is obviously their way of a side hustle. The sales associate i worked with was nice but the company from the top down is shady. Somehow the price online was 19,575 and after trade in and down (7,500) it became 19,890.. Someone should teach them how basic math works.

Very friendly and very fast with the service, I love the video from the inspection!

At first it was bothersom getting text & calls from them all the time. It kept me real and the fact that I needed a new car, my old car felt like it was becoming unsafe to drive. When I first started to walk in Daniel greeted me, he was cool and calm. Which I do well with, do not do well with strong & arrogant (pretentious). Probably would have walked right back out! His approach was perfect with no expectations I knew what I wanted due to the fact that I had been on their website many times. The team took care of me; washed my car and made me feel at ease and confident with my purchase. Thank you Team Mazda!

Rob was excellent. He made sure as a Mazda customer I was taken care every step of the way. If I had any questions, I had the option to call him and text him which is a nice feature instead of having to leave a message and possibly missing the return call. Thank Rob for making me feel part of the Mazda family!

Great and professional customer service and very welcoming and clean business area. Highly recommend to friends!

Went is for service on our CX5. It was so easy and fast. Had a 10am appointment, I was 40 min early. Oil change, rotate tires, checked over car, and car washed all in 45 min. I was thrilled. Can’t thank them enough.