Sol was amazing! Very informative, helpful, patient and I was able to leave without a single question unanswered. Much better experience than past dealership visits. Would definitely return based upon the excellent customer service that she provided. Thank you.
Overall great experience. When my m6 fuel pump failed I was worried I would be getting a large bill. I was wrong. Free lyft ride home and back with sweet rent a car. It turned out a great experience. I recommend Dennis in service department.
Thanks so much for everything Sol! I've had the pleasure of working with Sol on 4 separate occasions and each of them was a breeze. I appreciate you going above and beyond to create a great customer service experience for me.
Dennis Bye and the service team are awesome!!! My sister's 2011 Mazda 3 intermittent ~2 year starting issue that became permanent for several weeks since March 2019 was solved in less than a business day! Top notch customer service 1. Offered a loaner vehicle (A 2018 Mazda CX-5 - Sweet!!!) 2. Dennis provided updates of the service via text message system. This is also accessible by the technicians performing the work (Very Organized!) 3. Technician stated that the required part for the car was covered under warranty and ordered (Yes!) 4. Part arrived sooner than expected. It was replaced and the car was running again (Yesssssss!) 5. Dennis explained the work that was performed which was all covered through warranty. He then personally walked me to the car to ensure it was in working order before I left 🙂 Thank you Service Team for your speedy diagnosis and honesty. You've earned my future business! My college student sister is ecstatic about having her car running again. I won't have to drop her off at school anymore haha.
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